Accessing Information

The Government Information (Public Access) Act 2009 (NSW) replaces the Freedom of Information Act 1989 (NSW). Its intention is to make government information more open and readily available to members of the public. This right is restricted only when there is an overriding public interest against disclosing the particular information.

INSW complies with this Act. To learn more or to make a formal application to INSW, contact:

INSW Privacy Officer
PO Box 220R
Royal Exchange NSW 1225

Ph: +612 8016 0100

Fax: +612 8016 0101

Email: mail@insw.com

Accessing information

To apply for information under the Act, you must:

  1. Apply in writing to INSW at the above address
  2. Include a clear statement that you are requesting information under the Government Information (Public Access) Act 2009 (NSW)
  3. Pay the $30 application fee
  4. Include a return postal address in Australia as the address for correspondence
  5. Provide as much specific information as necessary to enable us to identify the information you are asking for.

If your application does not include these five things, it will be invalid and will not be processed. If that happens, however, we will let you know and we will help you, if possible, by explaining how you can make a valid application.

Otherwise we will write to acknowledge receipt of a valid access application within 5 working days, and will deal with your application within 20 working days (subject to any extension allowed for under the Act). If any extension of time is required to deal with your application, we will let you know in writing.

Application fees and processing charges

The application fee for making an access application is $30. Processing charges can also be imposed at the rate of $30 per hour. In some circumstances an advance deposit can be required. We will let you know in writing if that applies to your application.

Certain discounts may apply, including on financial hardship and public interest grounds - for more details visit Information and Privacy Commission NSW

Open access to information

Access our public disclosure.

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